Refund policy

• Returns are processed through our international return center in Turkey.

• The customer is responsible for return shipping costs, handling fees, taxes and other applicable costs.

• A trackable shipping method must be used, and the customer must retain the receipt and tracking number.

• The customer is responsible for the item until it has been received by us.

• If a return is lost or damaged due to inadequate packaging, the customer is responsible for any costs. If damage occurs due to the carrier’s handling, compensation may be sought from the carrier.

We strive to process returns and refunds as quickly and smoothly as possible. Once a return is approved and we have received the item, the refund will be issued within 14 days via the same payment method used at purchase.

According to the Swedish Distance and Off-Premises Contracts Act, you as a consumer have the right to withdraw from your purchase within 14 days from the date you received the item. To exercise your right of withdrawal, you must contact us via email.

 

The right of withdrawal does not apply to:

• Custom-made or specially manufactured products.

• Products that have been used or altered by the customer.

If a withdrawal is approved, the refund will be processed within 14 days after we have received and approved the returned item. The customer is responsible for all the return shipping costs.

To be eligible for a return, the item must be in brand-new condition, unused, and in its original packaging. If an item is found, upon inspection, to have previously undisclosed alterations or deviations from its original condition, the return may be denied, and the item will be shipped back to the customer at their expense.